Warranty policy
When making a Limited Warranty claim you have to present:
a. The Device(s) (or affected part thereof)
b. The original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase and GST number.
Warranty Duration
This Limited Warranty is valid for a period of 1 (one) year from the date of original purchase.
Coverage of Limited Warranty
This Limited Warranty does not cover user manuals and / or any third-party software’s, settings, contents, data or links, downloaded in the Product(s), whether included or not during activation or at any other time in the delivery chain or otherwise and in any way acquired by the Customer. To the extent permitted by applicable law(s), Armor does not warrant that any software supplied with the Product(s) and / or subsequently acquired by the customer will meet his / her requirements and will work in combination with any other hardware or software applications provided by a third party, that the operation of the software will be uninterrupted or error free or that any under-performance in the software is correctable or will be corrected. Armor cannot be held responsible and / or liable for any loss of data and or content before and / or during and / or after any repair and / or replacement and / or after Sales Service.
This limited warranty is restricted strictly to the territorial boundaries of India and confers specific rights and remedies with regard to Armor. Please read this document carefully. By making a claim under this Limited Warranty, it will be deemed you have understood and accepted all its terms and conditions.
Armor warrants any Armor Product(s), including genuine Armor product(s) and components (offered as "Options" and/or "Accessories) which have been installed in your Armor Product(s) at the time of purchase, to be free from malfunction in materials and / or workmanship under conditions of normal use and for the duration of the warranty period specified.
Software related faults resulting from incorrect installation of software (except where the software is installed by Armor), the failure of the product to perform any purpose other than its intended purpose and viruses or bugs shall not be considered as product faults.
For any claim under this Warranty, Armor will, at its discretion, replace any malfunctioning product(s) by using new or factory-refurbished product(s). In the event Armor opt to use factory-refurbished product(s), they will have the performance characteristics equal to those of the new product(s). The replaced product will be without the original packing and accessories. All product(s) replaced under this Limited Warranty will become the property of Armor.
Some of the products may have one or more special features along with the regular features. Armor warrants such products to be free from malfunction in materials and / or workmanship under conditions of normal use. Armor shall not be liable directly or indirectly for any claim for compensation due to inconvenience, loss of time, loss of profits, loss of business opportunity, loss of data, loss of goodwill, work stoppage, any personal and / or commercial loss, compensation for mental agony, anxiety, etc. (including any personal injury or death) resulting from the non-performance of one or more of such features under special / critical circumstances of any nature whatsoever. The liability of Armor in all such circumstances will be restricted to the cost of the product only.
Exclusions
This Limited Warranty does not extend to:
Any product(s) not manufactured by or for Armor, or first sold to an end-user in a country outside the Territorial Scope of this Limited Warranty.
Any product(s) damaged or rendered unusable as a result of use of the product(s) for purposes other than its normal intended use or handling of the product(s) in a manner not in conformity with standard handling norms of similar products or use of product in inappropriate operating environment and / or abnormal use.
Failure to use the Product(s) in accordance with the User's Guide that may accompany the Product(s), or any other abuse or neglect with respect to the Product(s);
Any product(s) that have been serviced, repaired, modified, or handled by unauthorized personnel are excluded.
Damage resulting from improper packaging during transportation of the product(s) to any Armor Service Center/ Armor authorized service partner.
Damage resulting from improper use / installation of third-party Product
Consumable product(s), i.e., product(s) that require periodic replacement during the normal course of the Product(s)'s use, including without limitation, batteries etc.
Causes external to the Product(s), such as electric power fluctuations or failure.
Normal wear and tear (including damage to the coating on the surface of the product(s))
Defects due to beyond control like lightning, abnormal voltage and any component burn due to that, or failures due to power surge and acts of God will not be covered.
Accident, misuse, neglect, fire, water, lightning, or other acts of nature.
Any physical damage to the product(s).
Armor reserves the right to refuse service to any customer for reasons furnished in writing.
Limitations/Disclaimer of Warranty/Liability
Except for the warranties set forth herein, Armor disclaims all other warranties, expressed or implied or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
The maximum liability of Armor under any circumstances shall be limited to an amount equal to the invoice amount paid by the purchaser to Armor or an Armor authorized reseller for the Product(s).
If, despite the foregoing limitation and as agreed by the purchaser herein under, for any reason Armor becomes liable for damages incurred by the purchaser in connection with this agreement, then the maximum liability of Armor will be limited to an amount equal to the invoice amount paid by the purchaser to Armor or an Armor authorized reseller for the Product(s).
Armor shall not be liable/responsible directly or indirectly for any claim for compensations, damages, any losses etc. under this “Limited Warranty” due to inconvenience, loss of time, loss of profits, loss of business opportunity, loss of data, loss of goodwill, work stoppage, any personal and / or commercial loss, compensation for mental agony, anxiety etc. resulting from the use of the product(s) or any direct or indirect loss of any nature whatsoever (including any personal injury or death).
Certain features of the product(s) may require collection of the phone number / any information of your device and also dependent on the Cellular Service Provider or any third-Party provider. Armor will not be liable if any of the functions / features do not function / perform up to the expectation of the customer.
Where under any applicable law, implied conditions and warranties cannot be excluded; Liability of Armor for breach of such conditions and warranties shall be limited to the liability as set out in clauses 1. to 6. above.
Armor shall not be liable directly or indirectly for any claim for compensation if the Product has been exposed to moisture and / or dampness and / or extreme thermal and / or extreme environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from external chemical products.
Acceptance Terms
Release of products to us is taken as acceptance of these terms.
The customer confirms that he is the owner / representative of the owner for the device and is duly authorized to request Armor for replacement.
The customer confirms that the description of the fault is accurate and that no other fault(s) exist to the best of his / her knowledge.
Any product(s) taken for replacement on the basis of warranty are checked and replaced under warranty conformant to the terms and conditions set out by Armor from time to time. The accredited engineer’s decision in this matter will be final and binding on the customer.
The company reserves the right to refuse to replace any product(s) in the absence of the ORIGINAL PROOF OF PURCHASE.
Warranty will stand null and void if the damage caused to the Armor Product(s) is due to use of non-standard/ sub-standard batteries, hands-free, memory card & charger etc. or such other electronics devices, consumables and accessories.
DOA Warranty Terms
Any product found faulty or not in proper working condition within 7 working days of the date of arrival is deemed to be a DOA product. The date of arrival will be included for calculating the above period.
All DOA material will be handled / accepted only at the point from which it was first sold (i.e., Dealer / Distributor, Retailer etc.)
All claims under DOA would be subject to the product being returned along with all accessories and the Original packaging. Armor will not entertain any claims for DOA in the absence of any of the above.
Force Majeure
This contract is subject to Force Majeure. Armor shall not be liable for any delays, failures in performance, or inability to fulfill warranty obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, war, civil disturbances, labor disputes, supply chain disruptions, power failures, or any other unforeseen events that prevent or hinder performance. In such cases, Armor reserves the right to suspend or modify its warranty services as necessary.
Governing Law
All disputes arising out of any Sales and or Service Agreement or any matter incidental thereto shall first be referred to Arbitration under THE ARBITRATION AND CONCILIATION ACT, 1996. The decision of the Arbitrator in the matter shall be final and binding on both the parties hereto. Such Arbitration shall be held at Mumbai, Maharashtra, India only and the courts at Mumbai, Maharashtra, India alone shall have the jurisdiction to deal with the arbitration proceedings and the awards in accordance with the law.
In case of any disputes, the same shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India. Every effort is being made to keep the website up and running smoothly. However, Armor takes no responsibility or liability for the website being temporarily unavailable due to technical issues or reasons beyond our control. All the above terms and conditions are subject to change without any prior intimation.